Man Skiing On Mountain

Guest Service / Concierge Staff

Guest Service / Concierge Position Job Description

2 positions are available, with Japanese ability being a plus.

A brief description of what you would be doing on a day to day basis. This is not a comprehensive list, but it is what you would generally be doing:

  • Preparing rooms for the guests arriving that day.
  • Checking that the cleaning has been completed to The Hakuba Collection standards (by our cleaning contractor).
  • Checking bedding configuration is as the guest has requested.
  • Checking all the facilities provided to the guest is present and correct.
  • Checking the utilities within the accommodation operate as they should and is set correctly.
  • Taking any luggage that the guest has sent forward to their accommodation.
  • Collecting each guest from the bus or train drop-off point and transferring them to their accommodation.
  • Running the guest through the in-room check-in.
  • Answering any questions the guest may have about the resort.

Performing other tasks that facilitate the running of the day, including but not limited to:

  • Collect lift passes on behalf of the guests.
  • Clearing snow from vehicles.
  • Transporting the guests around the resort as required (valid international driving permit required).
  • Various office duties, including replying to guests' emails and taking phone calls when necessary.

Job Particulars

Pay Rate: ¥1,000 per hour.

Employment Period: December 2022 to March 2023

We start our staff with training to give you all you need to know about working for us.

Hours are generally five days per week, around 20 ~ 40 hours per week. This is likely to be higher during peak season, including some weeks where you may be required to work six days per week and a little quieter during the start and ends of the season.

Job Benefits

  • Free accommodation with a private room and a shared kitchen.
  • Free groceries; however, you do your own cooking.
  • Your choice of a free Happo One lift pass or a subsidised Hakuba Valley Lift Pass.
  • Free ski/snowboard lessons (availability dependent).
  • Free use of a company vehicle when available.
  • Free SIM with phone number and data.

If you are interested, please don’t hesitate to send an e-mail with your resume and cover letter to [email protected].

Our Properties

Blue River Chalets

Ideal for families or friends of four to six who want to be located in the middle of it all—located just down the road from Sounds Like Café in Echoland.

  • 6 Max Guests
  • 2 Bedrooms
  • 2 Bathrooms


Gravity is an elegant, 3 bedroom luxury accommodation located in a quiet area next to Echoland, surrounded by beautiful forest scenery.

  • 6 Max Guests
  • 3 Bedrooms
  • 2.5 Bathrooms
Gravity Colorized

Contact us to book your Hakuba holiday.

Together with our team, we're here to make your holiday great!

Book Now