Man Skiing On Mountain

Guest Service / Concierge Staff

Guest Service / Concierge Position Job Description

We are finished hiring for the 2022/23 season. Thank you to all that applied. If you would like to still send your resume/CV through, we can try and forward it to friends that are still looking for staff.

A brief description of what you would be doing on a day-to-day basis. This is not a comprehensive list, but it is what you would generally be doing:

  • Collecting each guest from the bus or train drop-off point and transferring them to their accommodation. (valid International driving permit or Japanese driving license required)
  • Transporting the guests around the resort as required (valid International driving permit or Japanese driving license required).
  • Preparing rooms for the guests arriving that day.
  • Checking that the cleaning has been completed to The Hakuba Collection standards (by our cleaning contractor).
  • Checking bedding configuration is as the guest has requested.
  • Checking all the facilities provided to the guest is present and correct.
  • Checking the utilities within the accommodation operate as they should and are set correctly.
  • Taking any luggage that the guest has sent forward to their accommodation.
  • Running the guest through the in-room check-in.
  • Answering any questions the guest may have.

Performing other tasks that facilitate the running of the day, including but not limited to:

  • Collect lift passes on behalf of the guests.
  • Clearing snow from vehicles.
  • Various office duties, including replying to guests' emails and taking phone calls when necessary.

Job Particulars

Pay Rate: ¥1,200 per hour.

Employment Period: December 2022 to March 2023. If you are already in Japan and need a place to stay, you can start early as we have a few things you can do.

We start our staff with training to give you all you need to know about working for us.

Hours are generally five days per week, around 20 ~ 40 hours per week. This is likely to be higher during peak season, including some weeks where you may be required to work six days per week and a little quieter during the start and ends of the season.

Job Benefits

  • Free accommodation with a private room and a shared kitchen. (utilities included) The staff house is located in Echoland, which is a top location.
  • Free groceries or food stipend; however, you do your own cooking. You will find that most other employers do not provide this.
  • Free Hakuba Valley Lift Pass. (Most other employers will only give you a locate resort pass)
  • Free ski/snowboard lessons (availability dependent).
  • Free use of a company vehicle when available.
  • Free SIM with phone number and data.

If you are interested, please don’t hesitate to send an e-mail with your resume and cover letter to [email protected].

Our Properties


BRAND NEW 3 bedroom, 3.5 bathroom chalet split over two levels offers a spacious, comfortable and private retreat-all in the heart of Echoland.

  • 6 Max Guests
  • 3 Bedrooms
  • 3.5 Bathrooms

The Moo

BRAND NEW 6 bedroom, 4.5 bathroom chalet split over two levels offers a spacious, comfortable and private retreat all in the heart of Echoland.

  • 14 Max Guests
  • 6 Bedrooms
  • 4.5 Bathrooms
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