Man Skiing On Mountain

Guest Service / Concierge Staff

Guest Service / Concierge Position Job Description

Now hiring for the 2024/25 season. Looking for 1 more person to join the team.

At least one team member must be fluent in Japanese and one in Chinese. We are looking for five team members in total.


A brief description of what you would be doing on a day-to-day basis. This is not a comprehensive list, but it is what you would generally be doing:

  • Collect each guest from the bus or train drop-off point and transfer them to their accommodation. (valid International driving permit or Japanese driving license required)
  • Transport the guests around the resort as required (valid international driving permit or Japanese driving license required).
  • Check that all the facilities provided to the guest are present and correct.
  • Checking the utilities within the accommodation operate as they should and are set correctly.
  • Taking any luggage that the guest has sent forward to their accommodation.
  • Running the guest through the in-room check-in.
  • Answering any questions the guest may have.

Performing other tasks that facilitate the running of the day, including but not limited to:

  • Collect lift passes on behalf of the guests.
  • Clearing snow from vehicles.
  • Various office duties, including replying to guests' emails and taking phone calls when necessary.

Job Particulars

Employment Period: December 2023 to March 2024. If you are already in Japan and need a place to stay, you can start early as we have a few things you can do.

We start our staff with training to give you all you need to know about working for us.

Hours are generally five days per week, around 20 ~ 40 hours per week. This is likely to be higher during peak season, including some weeks when you may be required to work six days per week and a little quieter during the start and end of the season.

What we can do for you

  • ¥1,500 per hour.
  • Subsidized accommodation (¥30,000/month) with a private room and a shared kitchen (utilities included). The staff house is located in Echoland, a top location.
  • Happo One season pass - upgradable to a Hakuba Valley season pass (ask for details).
  • Ski/snowboard lessons (availability dependent).
  • Health insurance (Japanese National Health Insurance).
  • Use of a company vehicle when available.
  • Data SIM.

If you are interested, please don’t hesitate to send an e-mail with your resume and cover letter to [email protected].

Our Properties

Powderhouse

Powderhouse is the most impressive chalet in Hakuba Valley, making it an excellent choice for large family gatherings or group vacations with friends. Enjoy a private onsen experience with our large hot tub from the privacy of your own residence.

  • 18 Max Guests
  • 6 Bedrooms
  • 6 Bathrooms
  • 8 Toilets

The Moo

Introducing a new, spacious, and secluded chalet in the heart of Echoland. This two-level chalet boasts six bedrooms and 4.5 bathrooms, Completed in 2022; it provides a comfortable and luxurious getaway for you and your family.

  • 14 Max Guests
  • 6 Bedrooms
  • 4 Bathrooms
  • 5 Toilets
Gravity Colorized

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