Guest Experience Host — Hakuba Winter Season 2026/27

We are looking for one more person to join The Hakuba Collection team for the upcoming winter season.

The role is varied and guest-focused, with each day bringing a mix of responsibilities. While the following is not an exhaustive list, it provides a good overview of what you can expect on a typical day:

• Welcoming guests on arrival and transferring them from Hakuba Station or the bus terminal to their accommodation. A valid International Driving Permit or Japanese driving licence is required.
• Transporting guests around the resort when required.
• Ensuring each property is fully prepared for arrival, with all guest amenities, equipment and facilities in place.
• Checking that utilities, heating and other in-property systems are operating correctly and set appropriately before arrival.
• Delivering luggage that guests have forwarded in advance to their accommodation.
• Welcoming guests at the property and providing an in-person introduction to the accommodation when required.
• Answering guest questions and assisting with requests throughout their stay.
• Supporting the wider team with day-to-day operational tasks, which may include collecting lift passes on behalf of guests and clearing snow from vehicles.
• Pitching in and assisting our housekeeping team from time to time on particularly busy changeover days, helping ensure properties are prepared and ready for arriving guests.
• Assisting with general office duties, including responding to guest emails and telephone enquiries when required.

Above all, the role is about helping ensure each guest enjoys a smooth, comfortable and memorable stay in Hakuba, while being willing to support the wider team wherever needed during the busy winter season.

Employment Period: December 2026 to March 2027. If you are already in Japan and need a place to stay, you can start early as we have a few things you can do. We start our staff with training to give you all you need to know about working for us.

Hours are generally five days per week, around 20 ~ 40 hours per week. This is likely to be higher during peak season, including some weeks when you may be required to work six days per week and a little quieter during the start and end of the season.

• ¥1,800 per hour.
• Subsidized staff accommodation (¥30,000/month) with a private room and a shared kitchen (utilities included).
• Ski/snowboard lessons (availability dependent).
• Health insurance (Japanese National Health Insurance).
• Safe driving bonus system.

If you are interested, please don’t hesitate to send an e-mail with your resume and cover letter to stay@thehakubacollection.com.