FAQ

All of our accommodations are supplied with amenities such as shampoo, conditioner, body wash, hand soap, and towels. Hair dryers are provided in each bathroom. Liquid detergent, as well as softener, are included with the laundry facilities. There are also kitchen cleaning supplies such as sponges, dishwashing liquid and dishwashing soap for the dishwasher. Complimentary coffee, tea, sugar cubes and salt & pepper are supplied but please note that they are not replenished during your stay. All accommodations have full kitchens and are equipped with cutlery dishware and standard kitchen equipment and utensils.

Check-in is from 3 pm and check-out before 10 am.

Check-in will take place in the accommodation. Therefore, we ask that you provide your arrival time and method beforehand, so we can arrange to meet you in a timely matter.

Early check-in/late check-out cannot be guaranteed but where possible we will try to accommodate all requests. Please let us know if you would like to request an early check-in or late check-out ahead of time.

Yes, all our accommodations have complimentary, unlimited use Wi-Fi.

If you wish to drive in Japan, you must possess one of the following driving permits:

• A Japanese Driver’s License
• An International Driver’s License based on the Treaty of Geneva (1949).

For more information, please visit the Toyota Rent a Car website.

Travelling without insurance is crazy. You need travel insurance which covers you for:

• Holiday cancellation due to illness or injury as well as flight delays and cancellations.
• Snow sports – costs of rescue and appropriate medical care can be very high.

Winter weather can delay flights and travel arrangements. If your usual travel insurer does not provide sufficient cover, then an easy option that provides cover for both delayed flights and snow sports is World Nomads.

Eco - Rubbish removed daily, fresh towels every 2nd day (not including arrival and departure days); mid stay clean and linen change every five days on stays of 8 nights or more. (Standard)

Serviced - Rubbish removed daily, every 2nd day full clean of accommodation along with flesh towels, washing dishes, bed making; linens changed every 4th day. (Add-on)

Premium Serviced - Full clean will occur daily and include fresh towels, rubbish removal, washing dishes, bed making; linens changed every 2nd day. (Add-on)

When sending your luggage, please note to enter the name of the primary guest who is booked with us. This is essential so that we can identify your luggage and pre-arrange for it to be delivered to your accommodation.

Send your luggage to the following address:

Primary Guests Name
The Hakuba Collection
3020-835 Hokujo, Hakuba
Kitaazumi-gun, Nagano 399-9301
Phone Number: +81(0) 90 2173 1870