Find the Answer to Commonly Asked Questions
When sending your luggage or Amazon package, please enter the name of the primary guest booked with us. This is essential to identify your luggage and pre-arrange to deliver it to your accommodation.
Send your luggage to the following address:
Lead Guest Name
The Hakuba Collection
3020-835 Hokujo, Hakuba
Kitaazumi-gun, Nagano 399-9301
Phone Number: +81(0) 90 2173 1870
*If you would like to send your luggage or package to the accommodation directly, please ensure that the delivery time is set for when you will be present, as our staff are not onsite to collect it for you. You can find the address on the website page of each accommodation.
*Please note that we do not hold the luggage any longer than 2 weeks prior to your arrival.
To forward your luggage from Hakuba to the airport or your next hotel, you can go to "Yamato Transport Co., Ltd. Hakuba Center" (please use Google maps to find it). Please be aware that Yamato only accepts cash.
Our accommodations are supplied with amenities such as shampoo, conditioner, body wash, hand soap, and towels. To reduce waste and be more environmentally friendly, we do not provide toothbrushes, toothpaste, shower caps, cotton swabs or nightwear. Hairdryers are provided in each bathroom. Laundry pods are included with the laundry facilities.
Complimentary coffee, tea, sugar cubes and salt & pepper are supplied, but please keep in mind that they are not replenished during your stay. Please also note that we do not provide cooking oil.
There are also kitchen cleaning supplies such as sponges, dishwashing liquid and dishwashing soap for the dishwasher.
All accommodations have full kitchens equipped with cutlery, dishware, wine glasses, a rice cooker, a portable gas stove with a gas canister (if you need more, please purchase them at the supermarket), a microwave, and utensils. All accommodations have a full oven except for Gravity which has a smaller one.
There are also kitchen cleaning supplies such as sponges, dishwashing liquid and dishwashing soap for the dishwasher.
Check-in is from 3 pm, and check-out before 10 am.
Check-in will take place in the accommodation. Therefore, we ask that you provide your arrival time and method beforehand, so we can arrange to meet you in a timely matter.
Check-in before our check-in time of 3:00 p.m. may be possible, but we cannot guarantee it. We will do our best to accommodate requests. Please extend your reservation to include the night before arrival if you wish to guarantee early check-in. We will happily store your luggage if you arrive before your room is ready.
Late check-out after 10:00 a.m. is subject to availability on the day and may be subject to extra charges. Please enquire with us the night before your departure to determine whether a late check-out will be possible. After your check-out, we will store your luggage until you are ready to depart. If you would like to guarantee a late check-out, we ask that you make your room reservation for one extra night.
Yes, all our accommodations have complimentary, unlimited-use Wi-Fi.
If you wish to drive a rental car in Japan, you must possess one of the following driving permits:
- An International Driver’s License based on the Treaty of Geneva 1949. Copies, online digital translations or photos of your license are not accepted. It MUST be a physical booklet-type license based on the Geneva Convention of 1949.
- A Japanese Driver’s License
For more information, please visit Toyota Rent a Car or this website.
The Hakuba Collection strongly recommends that you obtain travel insurance to cover yourself against all risks of travel, including losses due to cancellations, amendments, loss or damage to personal property, medical expenses and other unforeseen circumstances.
Winter weather can delay flights and travel arrangements. If your usual travel insurer does not provide sufficient cover, then an easy option that includes cover for both delayed flights, Covid-19 and snow sports is Cover-More Travel Insurance (needs to be booked more than 21 days before departure to enable access to Covid -19 coverage).
Two Japanese providers of travel insurance.
Rubbish is removed daily, and fresh towels are provided every 2nd day (not including arrival and departure days); mid-stay clean and linen change every five days on stays of 8 nights or more. Please let us know if you would like a different towel/linen/cleaning service level, and we can give you a custom quote.
Yes. You can book them as optional orders through the link sent at the time of booking.
If you have booked through another booking site, you will receive the information link approximately two weeks (summer) or 30 days (winter) before arrival.
The rates are as follows:
Baby cot - ¥3,000 per stay
High chair - ¥3,000 per stay
Baby gate - ¥3,000 per stay
Child seat - ¥3,000 per stay
Please be aware that baby gates cannot be provided for Powderhouse, The Moo, Gravity, Kairos by the Mountain and Prominence (Bluebird Apartments are all on one floor, so they are not needed).
All of our accommodations are strictly non-smoking/non-vaping. Should evidence be found of smoking or vaping in the accommodation, a minimum charge of 50,000 yen will apply along with extra cleaning fees and compensation should the room be rendered unusable for future stays. There are ashtrays outside or on the balcony (please close the door while smoking).
Unfortunately, not. We recommend Pet Hotel Luna, located at the top of Meitetsu or Dog House PAWPAW in Cortina, for those with pets.
Our accommodations are for registered guests only. Please let us know if you would like to add guests to the list of registered guests, and be aware that a maximum number of people are allowed to stay at each accommodation.
Spicy Rental is a good choice if you only need a bicycle to get around town.
For mountain bikes, Evergreen has some quality bikes and protective gear.
Please remember to have all deliveries sent to our office address and not the address of your accommodation unless you specify the delivery time and you know you will be present. You can find our address on the FAQ page or your accommodation address on this website's accommodation page.
If you are looking to order meat for a BBQ or want quality meat, both Horizon Farms and The Meat Guy deliver quality meats to Hakuba.
For Asian foods, Asia Superstore is an excellent place that ships to Hakuba. For those that require halal, then Halal Foods is the place.
Here are the private onsen information sites.
Obinata Private Onsen - it seems like they are closed for the 2022/23 season.
Please get in touch with them directly for booking.
Private Chefs in Hakuba come and go, so it is best to contact them to see where they are at. Please let us know your experience to keep this list up to date.
Hakuba Private Chefs - will be in operation during the 2022/23 season.
Goyoh - I don't know much about them, and they don't answer their emails.
BBQ facility is available at properties listed below during the summer only (GW holidays ~ End of November or first snowfall, whichever is earlier) for ¥5,000 / use. You can book BBQ rental as optional order through the link sent at the time of booking. If you have booked through another booking site, you will receive the information link approximately two weeks before your arrival date.
*Please book BBQ at least three days before arrival.
Bluebird Apartments / Bluebird Chalets / Echo Rocks / Eminence / Powdersuites
Our BBQ rental includes:
Weber 57cm BBQ grill, gridiron, chairs & tables, lighter, firelighter, charcoal, gloves, food tongs, charcoal tongs, and a bucket.
*Powdersuites have 2 BBQ areas for guests' use. Please get in touch with us for availability.
For direct bookings through this website on select dates during the winter, Powderhouse, The Moo, Echo Rocks, Powdersuites, and Eminence are accommodations that include a vehicle during the winter season.
Please be aware that the driver must bring their valid international driving license to drive in Japan. Copies, online digital translations or photographs of your license are not accepted. It MUST be a physical booklet-type license based on the Geneva Convention of 1949.
For more information, please visit Toyota Rent a Car or this website.
