Find the Answers to Commonly Asked Questions
When sending your luggage or Amazon order, please enter the name of the primary guest and accommodation name booked with us. It is essential to identify your luggage and pre-arrange to have it delivered to your accommodation, and it may delay the delivery if the names differ.
Send your luggage to the following address:
①Lead Guest Name ②Accommodation Name ③Check-in date
The Hakuba Collection
3020-835 Hokujo, Hakuba
Kitaazumi-gun, Nagano 399-9301
Phone Number: +81(0) 90 2173 1870
- If you would like to send your luggage or package directly to the accommodation, please ensure that the delivery time is set for when you will be present, as our staff are not onsite to collect it. We will not hold or be responsible for deliveries made to the accommodation. The address is on each accommodation's website page.
- Please clearly state the required information for smooth and accurate delivery.
- Please note that we do not hold the luggage any longer than one week before arrival.
- We'll deliver your luggage or package to your accommodation after the delivery; you cannot pick them up.
- We do not accept Cash on Delivery deliveries or hold refrigerated/frozen deliveries.
If you would like to forward your luggage from Hakuba to the airport or your next hotel, please visit the Yamato Transport Co., Ltd. Hakuba Center (you can locate it using Google Maps). Be aware that Yamato does not accept credit cards; please see their website for more information. Alternatively, we can handle this for you for ¥5,000 per piece of luggage. Just let us know the pickup time and where you would like it sent.
Our accommodations include shampoo, conditioner, body wash, hand soap, and towels. To minimize waste and be more environmentally friendly, we do not offer toothbrushes, toothpaste, shower caps, cotton swabs, or nightwear. Hairdryers are available in each bathroom, and laundry pods are provided for the laundry facilities.
Please note that complimentary coffee, tea, sugar cubes, and salt & pepper are provided, but they will not be replenished during your stay. We do not supply cooking oil. Additionally, we offer kitchen cleaning supplies such as sponges, dishwashing liquid, and dishwasher soap.
All accommodations have full kitchens equipped with necessities, including a refrigerator, IH or gas cooktop, Microwave, Oven, or Microwave / Oven combo, Dishwasher, rice cooker, hot water pot or kettle, toaster, pots and pans, cutlery, dishware, coffee cups, water and wine glasses, a portable gas stove with a gas canister, hot pot nabe, and utensils. All accommodations have a full oven except Gravity, which has a smaller one.
If you need any special items, it is best to bring them with you. If you use up the gas canisters provided and need more, please purchase them at the supermarket.
There are also kitchen cleaning supplies such as sponges, dishwashing liquid, and dishwasher soap.
Our standard Check-in hours are from 3 pm ~ 9 pm and check-out before 10 am.
Check-in will take place in the accommodation. Therefore, please provide your arrival time and method beforehand so we can arrange to meet you in a timely manner.
Check-in before our check-in time of 3:00 p.m. may be possible, but we cannot guarantee it. We will do our best to accommodate requests. Please extend your reservation to include the night before arrival if you wish to guarantee early check-in. We will store your luggage if you arrive before your room is ready.
At The Hakuba Collection, we offer late check-out options for our guests, subject to availability. Our standard check-out time is 10 am. If you need extra time, please follow these guidelines:
• Request by 6 pm the night before your check-out.
• Late check-out depends on availability and will be confirmed the night before.
• Summer rate: ¥5,000 per hour.
• Winter rate: ¥20,000 per hour.
For questions or concerns, don't hesitate to contact us.
Yes, all our accommodations have complimentary, unlimited-use Wi-Fi.
If you wish to drive a rental car in Japan, you must possess one of the following driving permits:
- An International Driver's License based on the Treaty of Geneva 1949. Copies, online digital translations, or photos of your license are not accepted. It MUST be a physical booklet-type license based on the Geneva Convention 1949. This permit must be obtained from the National Automobile Association, which issued your original driver's license before arriving in Japan.
- A Japanese Driver's License
For more information, please visit Toyota Rent a Car or this website.
The Hakuba Collection strongly recommends that you obtain travel insurance to cover yourself against all travel risks, including losses due to cancellations, amendments, loss or damage to personal property, medical expenses, and other unforeseen circumstances.
Winter weather can delay flights and travel arrangements. If your usual travel insurer does not provide sufficient cover, an easy option that includes cover for delayed flights, COVID-19, and snow sports is Cover-More Travel Insurance (it needs to be booked more than 21 days before departure to enable access to COVID-19 coverage).
Some other providers of travel insurance.
We offer daily trash pickup for guests staying with us for 2 nights or more. Upon arrival, you'll find two sets of face and bath towels if your stay is for 3 nights or more (1 set for stays of 2 nights or less). We also offer a mid-stay cleaning service for those staying 8 nights or longer every 4 to 6 days. This includes fully cleaning your accommodation, fresh towels, and linens.
If you need additional housekeeping services during your stay, please let us know when you book, and we can provide a customised quote.
Each accommodation comes with a washer/dryer. Laundry detergent is supplied, but please remember that it is not replenished during your stay.
Yes. You can book them as optional orders through the link sent when booking.
The rates are as follows:
Baby cot - ¥5,000 per stay
High chair - ¥5,000 per stay
Baby gate - ¥5,000 per stay
Child seat - ¥5,000 per stay
Please be aware that baby gates cannot be provided for Powderhouse, The Moo, Gravity, Kairos by the Mountain, and Prominence (Bluebird Apartments are all on one floor, so they are unnecessary).
All of our accommodations are strictly non-smoking/non-vaping. If any evidence of smoking or vaping is found inside the accommodation, a minimum charge of 50,000 yen will apply, along with extra cleaning fees and compensation, should the room be rendered unusable for future stays. There are ashtrays outside or on the balcony (please close the door while smoking).
Unfortunately, not. We recommend Pet Hotel Luna, located at the top of Meitetsu or Dog House 82s, for those with pets.
Our accommodations are for registered guests only. Please let us know if you would like to add guests to the list of registered guests, and be aware that a maximum number of people are allowed to stay at each accommodation.
Please remember to have all deliveries sent to our office address and not the address of your accommodation unless you specify the delivery time and you know you will be present. You can find our address on the FAQ page or your accommodation address on this website's accommodation page.
If you want to order meat for a BBQ or want quality meat, both Horizon Farms and The Meat Guy deliver quality meat to Hakuba.
For Asian foods, Asia Superstore is an excellent place that ships to Hakuba. Halal Foods is the place for those who require halal foods.
Here are the private onsen information sites.
Please get in touch with them directly for booking.
Private Chefs in Hakuba come and go, so it is best to contact them to see where they are at. Please let us know your experience so we can keep this list current.
Hakuba Private Chefs - contact them directly on their website.
Kitchen Saito—To book, contact her at [email protected]. An experienced chef with expertise in Japanese, Italian, French, Chinese, Vietnamese, and Thai cuisines, she specializes in creating beautiful, delicious, and healthy Japanese-inspired dishes tailored to our guests' tastes.
Catering Lab - contact them on Instagram for a booking. Brochure
Hakuba Private Chef & Catering - contact them on Facebook for a booking.
Take A Chef - a booking site with access to chefs in the Nagano area.
Al-ché-cciano - a restaurant in Wadano that can offer a private chef on arrangement. Please contact them on Instagram for a booking.
The BBQ facility is available at the properties listed below during the summer only (GW holidays, End of November or first snowfall, whichever is earlier) for ¥5,000 / use. You can book a BBQ rental as an optional order through the link sent when booking. If you have booked through another booking site, you will receive the information link approximately two weeks before your arrival date.
*Please book the BBQ at least three days before your arrival.
Bluebird Apartments / Bluebird Chalets / Echo Rocks / Eminence / Powdersuites/Sakka Rocks/The Moo/Chalet Infinity
Our BBQ rental includes:
Weber 57cm BBQ grill, gridiron, chairs & tables, lighter, firelighter, charcoal, gloves, food tongs, charcoal tongs, and a bucket.
*Powdersuites have 2 BBQ areas for guests' use. Please get in touch with us for availability.
For direct bookings through this website on select dates during the winter only, Powderhouse, The Moo, Echo Rocks, Powdersuites, Eminence, and Sakka Rocks are accommodations that include a vehicle during the winter season.
Please be aware that the driver must bring a valid international driving license in Japan. Copies, online digital translations, or photographs of your license are not accepted. It MUST be a physical booklet-type license based on the Geneva Convention 1949.
For more information, please visit Toyota Rent a Car or this website.
The best time to visit Hakuba for a ski trip is typically from mid-December to late February. During this period, the ski resorts in the area usually receive consistent snowfall, providing excellent snow quality and optimal skiing conditions, and the resort shuttles are running.
The peak season generally falls in January and February, when the snow is deepest and the weather is coldest. However, the ski season in Hakuba can extend from late November to early May, depending on snow conditions. If you prefer to avoid crowds or get a better rate on accommodation, consider visiting during the earlier or later parts of the season, but remember that the snow conditions may not be as ideal as during the peak season.
Ultimately, the best time to visit depends on your preferences for snow conditions, crowds, and prices. Monitor weather forecasts and snow reports to plan your trip accordingly.
During the winter, a shuttle bus service typically runs from December 16th to March 14th. Below are some useful websites and apps.
https://hakubavalley.busyohou....
https://hakubavalley.busyohou....
From this winter season, 2024/25, Uber will be available for all of the Hakuba Valley. You cannot Uber to Nagano City yet, but that will probably come next year.
